Privacy Policy

1. Introduction

This Privacy Policy explains how RoyalGlo Designs LLC ("RoyalGlo Designs," "RoyalGlo," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, request a consultation, engage our interior design or related services, submit information to us, or otherwise interact with us.

RoyalGlo Designs LLC is an interior design and design consultancy business. We provide professional interior design, space planning, styling, decoration, procurement, and project coordination services, along with everything else that naturally comes with running a design practice.

This Policy covers information we collect through our website, online forms, email, phone, messaging platforms, social media, consultations, project communications, and any other channel we happen to use to interact with you.

By accessing our website or engaging our Services, you're telling us you've read and understood this Privacy Policy. If you don't agree with it, please don't use our website or share personal information with us.

Nothing here is meant to limit or take away any rights you may already have under applicable data protection or privacy laws.

2. Who We Are

RoyalGlo Designs LLC decides how and why personal information is processed in connection with our website and our business — except in cases where we're processing information purely on a Client's instructions, on their behalf.

If you have privacy questions, requests, or complaints, you can reach us using the details in the "Contact Information" section below.

3. Information We Collect

What we collect depends largely on how you interact with us.

Personal Information

This may include information that identifies you or relates to you, such as:

• Your name
• Email address
• Telephone number
• Residential, business, billing, or project address
• Company or organisation name
• Job title or role
• Information about your property or Project
• Design, style, and colour preferences, along with budget information
• Information you share with us during consultations
• Photographs, videos, floor plans, drawings, measurements, and other Project materials
• Correspondence and communications with us
• Information contained in enquiries, forms, proposals, briefs, and agreements
• Anything else you choose to give us

You're not obligated to give us personal information. That said, if you'd rather not share what's needed for a particular Service, we may not be able to deliver it or respond to your request in full.

Project and Design Information

Once you engage us, we typically collect Project-related information as well, including property details, room dimensions and layouts, floor plans and architectural drawings, photographs and videos of the property, furniture and décor requirements, design preferences and inspiration images, budget and procurement information, contractor or supplier details, access arrangements, project schedules, and other details reasonably needed to deliver the Services.

Payment and Financial Information

We collect what's necessary to process payments — billing details, payment status, transaction references, and invoice information. We don't generally store full debit or credit card numbers ourselves. Where payments go through a third-party payment provider, that provider handles and protects payment information under its own privacy policy and security standards.

Device and Technical Information

When you visit our website, some technical information is collected automatically, including your IP address, browser type and version, operating system, device type, time zone, access times, pages viewed, referring website addresses, general location derived from your IP address, how you interact with the site, and other data picked up through server logs, cookies, pixels, or similar technologies.

Information from Third Parties

We sometimes receive information from other sources too — contractors, suppliers, installers, or project partners; people who refer you to us; payment processors; our website hosting and analytics providers; social media platforms; publicly available sources; and other service providers who help us run our business. We may combine this with information you've given us directly.

4. How We Collect Information

We gather information through website forms, consultation requests, email, phone calls, text messages and messaging apps, social media, in-person meetings, project documents, quotations, proposals and invoices, site visits, cookies and similar technologies, third-party service providers, and other interactions you have with RoyalGlo Designs.

5. Cookies and Similar Technologies

We may use cookies, web beacons, pixels, tags, and similar technologies to run, secure, analyse, and improve our website.

Cookies are small text files placed on your device when you visit a site. They help us recognise your device, remember your preferences, understand how the website is used, and generally make your experience smoother.

Strictly Necessary Cookies

These keep the website functioning properly — supporting security, accessibility, navigation, form submission, and other essential tasks.

Performance and Analytics Cookies

These help us understand how visitors use the site: which pages get visited, how people navigate around, and whether everything is working as it should.

Functional Cookies

These let the site remember preferences and settings, such as language, region, or options you've already selected.

Marketing or Advertising Cookies

Where applicable, these help us understand how well our marketing is working or share information about services that might interest you.

Where the law requires it, we'll ask for your consent before placing non-essential cookies on your device, and you can withdraw or change your cookie preferences at any time through available cookie-management tools or your browser settings.

Most browsers let you block, delete, or otherwise manage cookies, though turning them off may affect how well certain parts of the website work.

Third-party providers may also place their own cookies or similar technologies on our site, and their use of that information is governed by their own privacy policies, not ours.

6. How We Use Your Information

We put personal information to use in a number of ways, including to:

• Respond to enquiries and consultation requests
• Provide interior design and related Services
• Understand your design requirements, preferences, and budget
• Prepare proposals, quotations, briefs, drawings, presentations, and specifications
• Communicate with you about your Project
• Schedule consultations, site visits, installations, and meetings
• Coordinate with contractors, suppliers, installers, and other Project partners
• Source and procure furniture, fittings, fixtures, materials, and décor
• Process payments, invoices, refunds, and related transactions
• Manage our relationship with you
• Keep business and Project records
• Provide customer support
• Improve our website, Services, processes, and overall customer experience
• Send service-related communications
• Send newsletters, promotions, or marketing messages where the law allows it
• Ask for feedback or reviews
• Feature completed Projects in our portfolio, website, social media, or marketing materials, subject to the right permissions and confidentiality obligations
• Prevent fraud, misuse, unauthorised access, and other unlawful activity
• Protect the security and integrity of our website and systems
• Meet our legal, regulatory, tax, accounting, and professional obligations
• Establish, exercise, or defend legal claims
• Enforce our agreements, policies, and terms
• Handle other purposes we've told you about, or that the law otherwise permits

We aim to collect and process no more personal information than is reasonably necessary for the purposes described above.

7. Legal Bases for Processing

Depending on the situation, we rely on one or more of the following legal bases to process personal information.

Consent

Sometimes we process information because you've given us consent to do so. You can withdraw that consent at any time, though this won't affect processing that already happened, or processing that relies on a different legal basis.

Contractual Necessity

We may process information because it's necessary to enter into or carry out a contract with you — for example, delivering Services, preparing proposals, processing payments, or managing a Project.

Legitimate Interests

We may also process information where it serves our legitimate business interests, as long as those interests don't override your own rights and freedoms. This can include running and improving our business, communicating with Clients, protecting our systems, managing Projects, and preventing fraud.

Legal Obligations

Sometimes processing is simply necessary to comply with the law — regulations, court orders, tax requirements, accounting obligations, or requests from a competent authority.

Vital Interests or Public Interest

Where the law allows it, we may process information to protect your vital interests or someone else's, or to carry out a task in the public interest.

8. Accuracy of Information

It's on you to make sure the personal information you give us is accurate, complete, and current. If anything changes, or if you think we're holding inaccurate or incomplete information about you, please let us know.

9. Disclosure of Personal Information

There are a few circumstances in which we may share personal information.

Service Providers and Project Partners

We work with trusted third parties who help us deliver our Services or run our business — contractors, suppliers, furniture and décor vendors, manufacturers, artisans, installers, logistics and delivery providers, payment processors, website hosting providers, cloud storage providers, email and communication providers, analytics providers, professional advisers, accountants, lawyers, and other service providers acting on our behalf. These parties only get what they reasonably need to do their job or fulfil their contractual obligations.

Client-Authorised Disclosures

We may also share information where you've asked or authorised us to — for example, with contractors, suppliers, property managers, landlords, architects, engineers, or other people involved in your Project.

Legal and Regulatory Requirements

We may disclose information where the law, a court order, legal process, government request, regulatory requirement, or professional obligation requires or permits it.

Protection of Rights and Safety

We may disclose information where it's reasonably necessary to protect the rights, property, safety, security, or interests of RoyalGlo Designs, our Clients, our service providers, or the public.

Business Transfers

If RoyalGlo Designs goes through a merger, acquisition, reorganisation, sale of assets, financing, dissolution, bankruptcy, or similar transaction, personal information may be transferred as part of that deal, subject to applicable law.

Aggregated or Anonymised Information

We may use and share aggregated, statistical, or anonymised information that doesn't reasonably identify you, for business analysis, service improvement, marketing, planning, and other lawful purposes.

We don't sell personal information for money. Where applicable law defines certain kinds of sharing as a "sale" or "sharing," feel free to contact us for more information about your rights.

10. Portfolio, Photographs, and Promotional Use

We're often proud of the Projects we complete, and we may want to photograph or record them for use in our portfolio, website, social media, marketing, advertising, publications, presentations, and other promotional materials.

We take reasonable steps to avoid sharing confidential personal or sensitive information without appropriate consent.

If you'd rather your Project or property not be used for promotional purposes, just let us know in writing before we photograph or publish anything. Where the law requires it, we'll obtain appropriate consent before using identifiable images or information.

11. Client Materials and Third-Party Information

You may give us photographs, drawings, floor plans, measurements, logos, branding materials, reference images, product information, and other materials.

Please don't share personal information about someone else unless you have a lawful basis or their permission to do so. By providing materials to us, you're confirming you have the rights and permissions needed, and you're authorising us to use them as reasonably necessary to deliver the Services.

12. Third-Party Websites and Services

Our website, communications, or marketing materials sometimes link to third-party websites, apps, payment platforms, social media services, or other external services. Those third parties operate independently of RoyalGlo Designs and have their own privacy policies and practices — we're not responsible for how they handle privacy, security, content, or anything else.

Before sharing personal information with a third party, it's worth reviewing their privacy policy.

13. Marketing Communications

Where the law allows it, we may send you marketing communications about our Services, Projects, promotions, events, design information, or other business updates.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message, contacting us using the details in this Policy, or adjusting your communication preferences where available.

You can't opt out of essential service-related communications, though — things like messages about your Project, payments, appointments, agreements, security, or changes to this Privacy Policy.

14. Data Retention

We keep personal information only as long as reasonably necessary — to deliver Services, maintain business records, meet legal and accounting obligations, resolve disputes, enforce agreements, and protect our legal interests.

How long that actually is depends on things like the nature and sensitivity of the information, why we collected it, whether the purpose could be achieved another way, the nature of our relationship with you, applicable legal, tax, accounting, and regulatory requirements, and whether we need to establish, exercise, or defend a legal claim.

In some cases, we may anonymise information so it can no longer reasonably be linked back to you, and we may keep and use anonymised information indefinitely.

15. Security of Personal Information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction — things like access controls, password protection, secure systems, confidentiality obligations, data minimisation, and sound handling procedures.

That said, no method of electronic transmission or storage is completely secure, and we can't guarantee that information will never be accessed, disclosed, altered, or destroyed by someone without authorisation.

You're responsible for keeping your own passwords, access credentials, and other account information confidential.

16. International Transfers

We may use service providers or systems based outside the jurisdiction where you live. Where personal information is transferred internationally, we take reasonable steps to make sure that transfer complies with applicable data protection laws and that appropriate safeguards are in place where required.

17. Data Breaches

If we become aware of a personal information breach likely to put your rights, freedoms, privacy, or security at risk, we'll take reasonable steps to investigate, contain, and remediate it, and notify affected individuals or regulators where the law requires.

18. Your Privacy Rights

Depending on where you're located and which laws apply, you may have rights that include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information in certain circumstances
• Requesting that we restrict processing in certain circumstances
• Objecting to certain processing activities
• Withdrawing consent where processing is based on consent
• Opting out of direct marketing
• Requesting data portability where applicable
• Objecting to certain automated decision-making or profiling
• Lodging a complaint with a competent data protection authority
• Receiving information about how your personal information is processed

These rights can be subject to legal limitations, exemptions, verification requirements, and other conditions. To exercise any of them, contact us using the details below — we may ask for enough information to verify your identity before we respond.

19. Automated Decision-Making and Profiling

We don't generally use automated decision-making or profiling that has legal or similarly significant effects on individuals.

We might use analytics or preference information to understand website usage, improve our Services, recommend design options, or support our operations, but none of that is intended to make decisions with legal or similarly significant effects on you.

20. Children's Privacy

Our website and Services aren't directed at children, and we don't knowingly collect personal information from children where the law requires parental or guardian consent.

If you believe a child has given us personal information without the appropriate consent, please let us know. If we discover we've collected that information unlawfully, we'll take reasonable steps to delete it.

21. Confidentiality

We make reasonable efforts to protect confidential information shared with us in connection with a Project. That said, information may still need to be disclosed where necessary to deliver the Services, coordinate with Project participants, comply with legal obligations, protect our rights, or respond to lawful requests.

If a Client needs specific confidentiality obligations, we can enter into a separate confidentiality or non-disclosure agreement.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, legal requirements, or privacy practices.

When we do, we'll update the "Effective Date" and publish the revised Policy on our website, or otherwise give notice through appropriate channels.

We encourage you to check back periodically. Continuing to use our website or Services after an updated Policy takes effect counts as your acknowledgement of it, to the extent the law allows.

23. Contact Information

If you have questions, requests, complaints, or concerns about this Privacy Policy or how we handle personal information, please get in touch:

RoyalGlo Designs LLC

Registered Office: Silver Spring, Maryland, USA

Email: info@royalglodesigns.com

Telephone: +1 301.664.0075

Website: https://royalglodesigns.com/

© RoyalGlo Designs LLC. All rights reserved.