Terms of Use

1. Introduction

Before you engage RoyalGlo Designs LLC or use our website, take a moment to read through these Terms of Use ("Terms"). They govern your relationship with RoyalGlo Designs LLC and your use of our website, design services, consultations, products, materials, and everything else we offer.

To be clear, the website and services described here are owned and operated by RoyalGlo Designs LLC, a company duly incorporated and operating under the laws of its jurisdiction.

Throughout these Terms, "RoyalGlo Designs," "RoyalGlo," "the Company," "we," "us," and "our" all mean RoyalGlo Designs LLC. "You," "your," "Client," and "Customer" mean the individual, company, organisation, or other entity engaging our services or using our website.

If you don't agree to these Terms, please don't use our website or engage our services.

Together with any quotation, proposal, project agreement, invoice, scope of work, design brief, or other written agreement we issue, these Terms make up the contractual framework for how we provide our services.

2. Who We Are

RoyalGlo Designs LLC is an interior design and design consultancy business, offering professional interior design, space planning, styling, decoration, project coordination, procurement, and related services.

Our services may include, without limitation, residential interior design, commercial interior design, office and corporate interior design, hospitality and short-let interior design, space planning, interior styling and decoration, furniture and fixture selection, colour and material selection, lighting concepts, 2D and 3D design concepts, interior renderings and visualisations, design consultations, procurement and sourcing of furniture, fittings, fixtures, finishes, and décor, project coordination and design supervision, renovation and refurbishment design, custom furniture and joinery design, installation coordination, and anything else agreed with the Client.

We shape our services around your requirements, preferences, budget, available space, and the project scope we've agreed on together.

3. Definitions

For the purposes of these Terms:

"Client" means any person, company, organisation, or entity that engages RoyalGlo Designs for interior design or related services.

"Services" means the interior design, consultation, styling, procurement, project coordination, installation, and other services RoyalGlo Designs provides.

"Project" means the interior design, renovation, refurbishment, styling, decoration, or other assignment undertaken for the Client.

"Design Materials" means drawings, plans, concepts, mood boards, material schedules, colour schemes, specifications, renderings, 3D visualisations, presentations, sketches, layouts, and other materials RoyalGlo Designs prepares.

"Client Materials" means photographs, measurements, plans, drawings, specifications, logos, branding materials, documents, images, references, or other materials the Client supplies.

"Third-Party Suppliers" means manufacturers, artisans, contractors, furniture suppliers, vendors, installers, logistics providers, decorators, and other independent service providers engaged in connection with a Project.

"Project Fee" means the fees payable to RoyalGlo Designs for the Services, as stated in the applicable quotation, proposal, invoice, or agreement.

4. Acceptance of Terms

By accessing our website, requesting a consultation, submitting a design enquiry, making a payment, signing a proposal, approving a design, or otherwise engaging RoyalGlo Designs, you're confirming that you've read, understood, and agreed to these Terms.

Where we've signed a separate written contract, proposal, quotation, or scope of work for a specific Project, that document governs that Project. If it conflicts with these Terms, the specific Project agreement prevails to the extent of the inconsistency.

5. Our Design Services

We provide the Services agreed with the Client in accordance with the applicable scope of work, which may include one or more of the following: initial consultation, site inspection and assessment, space planning, concept development, mood boards and design direction, furniture and décor selection, material and finish selection, lighting recommendations, 2D drawings, 3D renderings and visualisations, design presentations, procurement and sourcing, project coordination, installation coordination, styling and finishing, and a final project review.

Unless we've expressly included them in writing, construction, structural engineering, architectural services, electrical engineering, plumbing, mechanical engineering, quantity surveying, statutory approvals, and other specialist professional services fall outside our Services. Where you need those, they're best handled by appropriately qualified third-party professionals.

6. Client Responsibilities

As a Client, we ask that you:

• Provide accurate and complete information about the Project
• Share accurate dimensions, floor plans, drawings, photographs, and other relevant information where needed
• Give us timely access to the Project site
• Clearly communicate your preferences, requirements, budget, and expectations
• Provide timely approvals and decisions
• Make all required payments within the agreed timelines
• Obtain any approvals, consents, permits, or permissions that are your responsibility
• Make sure the information and materials you give us are accurate and lawful
• Tell us about any known structural, electrical, plumbing, environmental, or other issues affecting the Project
• Cooperate reasonably with us and any approved Third-Party Suppliers

Delays on your end — late approvals, missing information, restricted site access, delayed payments — may push out the Project timeline and add costs.

7. Site Measurements and Existing Conditions

When we take measurements or carry out site assessments, we base them on the conditions we can reasonably observe at the time. We're not responsible for concealed conditions, inaccurate existing drawings, hidden structural defects, undocumented alterations, defective workmanship by previous contractors, or anything else we couldn't reasonably have identified during inspection.

Where exact measurements matter for procurement or installation, the relevant supplier, contractor, manufacturer, or installer may need to independently verify them before production or installation.

8. Design Concepts, Revisions and Approvals

We may share design concepts, drawings, mood boards, samples, renderings, and other visual materials to help you understand the proposed design.

Unless we've agreed otherwise in writing, the number of design revisions is limited to what's stated in the relevant proposal or quotation. Requesting additional revisions beyond that allowance may come with extra fees.

Once you approve a design, specification, material, furniture selection, or other Project element, any later changes may bring additional design, procurement, cancellation, restocking, transportation, production, or installation costs. We're not responsible for delays or extra costs that come from changes you request after approval.

9. Design Visualisations

3D renderings, drawings, sketches, mood boards, digital presentations, and other visualisations represent the proposed design and are meant to communicate our design intent.

Actual colours, textures, dimensions, finishes, lighting effects, furniture appearance, and material characteristics can vary due to manufacturing differences, lighting conditions, screen settings, natural material variation, and other factors. So please don't treat visualisations as an exact preview of the final installed Project.

10. Client Materials

You may give us photographs, drawings, floor plans, measurements, logos, branding materials, reference images, product information, and other materials needed for the Project ("Client Materials").

You keep ownership of your Client Materials. You're granting us a limited, non-exclusive licence to use, reproduce, modify, adapt, and display them, solely to the extent reasonably necessary to deliver the Services.

You confirm that you have all the rights and permissions needed to give us these materials.

11. Intellectual Property

Unless we've expressly agreed otherwise in writing, all intellectual property rights in the original design concepts, drawings, plans, specifications, mood boards, renderings, presentations, templates, methodologies, design systems, documents, and other materials we create in connection with the Services remain our property until we've received full payment of all applicable fees.

Once you've paid in full, you'll receive whatever rights are expressly granted under the applicable Project agreement.

Unless agreed otherwise in writing, paying for our Services doesn't automatically transfer ownership of our underlying methodologies, templates, systems, processes, know-how, or reusable design resources.

Please don't reproduce, resell, commercially exploit, distribute, publish, modify, or hand our proprietary design materials to another designer or third party for the purpose of reproducing the design, without our prior written consent — except to the extent the applicable Project agreement allows it.

12. Portfolio and Promotional Use

Unless you object in writing before the Project begins, we may photograph or record completed Projects and use those photographs, videos, renderings, and non-confidential project information in our portfolio, on our website, on social media, and in marketing, advertising, publications, presentations, and other promotional activities.

We won't knowingly share confidential personal or sensitive information about you without appropriate consent, and where third-party photographs, artwork, trademarks, or other protected materials are involved, we respect the applicable intellectual property rights.

13. Procurement and Third-Party Suppliers

Where we handle procurement or sourcing on your behalf, you're authorising us to source and coordinate the purchase of agreed items.

Furniture, fittings, fixtures, appliances, materials, décor, and other products may come from independent Third-Party Suppliers. We're not responsible for matters that are exclusively down to a Third-Party Supplier — things like manufacturing defects, supplier cancellations, product discontinuation, unexpected stock shortages, shipping delays, transportation damage, changes in supplier pricing, supplier warranty limitations, or other circumstances outside our reasonable control.

Where it helps, we may assist you in communicating with the relevant supplier or contractor.

14. Product Availability and Substitutions

Furniture, fabrics, finishes, fittings, fixtures, lighting products, and other materials can become unavailable, discontinued, delayed, or subject to price changes.

If an approved item becomes unavailable, we may recommend a reasonably comparable alternative. We'll let you know about material changes in price or specification where reasonably practicable, and you'll be responsible for any additional cost from a substitution you've approved.

15. Payments and Fees

You'll pay all fees according to the quotation, proposal, invoice, or Project agreement we issue. Unless we've agreed otherwise in writing:

• A deposit or initial payment may be required before work begins
• Design work may not start until we've received the required initial payment
• Procurement may require full or substantial payment before we place orders
• Additional services outside the agreed scope may attract additional fees
• Outstanding payments may result in Services being suspended

We reserve the right to withhold delivery of final design materials, procurement, installation, or other Services where applicable fees remain unpaid, subject to applicable law and the specific Project agreement.

16. Refunds and Cancellations

Interior design work involves professional time, creative effort, consultations, design development, procurement, and commitments to third parties, so fees already earned or incurred may not be refundable.

Cancellation and refund rights are determined by the applicable Project agreement and any mandatory rights available under applicable law.

If you cancel a Project after work has started, you may still be responsible for work already completed, design fees already earned, materials purchased, supplier cancellation charges, restocking charges, transportation expenses, contractor or artisan commitments, administrative costs, and other reasonable non-recoverable expenses we've incurred.

Any refund due to you, where applicable, will be calculated after deducting these amounts.

17. Changes to Project Scope

Any work you request that falls outside the original scope counts as additional work. We may issue an additional quotation or variation order before starting it.

Additional work can include, without limitation, additional rooms, additional design concepts, additional revisions, additional site visits, additional procurement, changes after approval, additional installation supervision, additional drawings or renderings, and additional project coordination.

18. Project Timelines and Delays

We use reasonable efforts to meet agreed Project timelines. That said, timelines can be affected by delayed Client decisions, delayed payments, changes to the Project, supplier delays, manufacturing delays, shipping and logistics, contractor availability, site conditions, government restrictions, material shortages, force majeure events, or other circumstances beyond our reasonable control.

So any estimated completion date is subject to reasonable adjustment where circumstances require it.

19. Contractors and Installation

Where we coordinate contractors, artisans, installers, painters, electricians, carpenters, plumbers, or other third parties, they generally remain independent contractors unless we've expressly stated otherwise.

Coordinating or supervising aspects of their work doesn't make us their employer. Where defects or delays are down to an independent contractor or supplier, we may help facilitate communication or resolution, but we don't take on liability for matters outside our own contractual responsibility.

20. Prohibited Uses

You agree not to:

• Use our Services for any unlawful purpose
• Provide false or misleading information
• Misrepresent your authority to act for a person or organisation
• Use our designs or intellectual property without permission
• Copy or reproduce proprietary designs for commercial purposes without authorisation
• Instruct another designer or contractor to reproduce our protected materials without permission
• Upload or provide materials that infringe third-party rights
• Use our website or Services for fraudulent, malicious, or unlawful activities
• Interfere with the operation or security of our website

We reserve the right to suspend or terminate Services where we reasonably believe these Terms have been breached.

21. Website Use

Our website and its contents are provided for general informational and business purposes. We make reasonable efforts to keep the information on it accurate and current, but we can't guarantee it will always be complete, accurate, current, or error-free.

Website content may include photographs, completed Project images, design examples, descriptions, product information, and other materials. Images on the website may not represent the exact materials, products, colours, finishes, or dimensions available at the time of your Project.

22. Communication

By working with us, you're agreeing that we can communicate with you through email, telephone, text messaging, WhatsApp, or other channels you've provided, covering things like Project updates, design approvals, quotations, invoices, procurement updates, appointment confirmations, Project notices, requests for information, and other matters relating to the Services.

It's on you to make sure the contact information you've given us stays accurate and accessible.

23. Personal Information and Data Protection

We may collect and process personal information necessary to provide our Services and run our business — names, telephone numbers, email addresses, addresses, project information, photographs, payment information, and other information reasonably required for the Services.

We process personal information in accordance with our Privacy Policy and applicable data protection laws. You agree to provide accurate information and let us know about material changes to it.

24. Confidentiality

Both RoyalGlo Designs and the Client will use reasonable efforts to protect confidential information shared in connection with a Project.

Confidential information doesn't include information that's already publicly available, becomes publicly available without a breach of confidentiality, was lawfully known before disclosure, is independently developed, or has to be disclosed by law or a competent authority.

Where a Client needs specific confidentiality obligations, we can put a separate Non-Disclosure Agreement in place.

25. Connectivity and Third-Party Services

Where communication, online consultations, digital presentations, cloud storage, payment platforms, delivery services, or other third-party services come into play, we're not responsible for interruptions or failures caused solely by those third parties.

26. Disclaimer of Warranties

Except as expressly stated in a written Project agreement, and to the maximum extent the law allows, we provide our Services on a professional, reasonable-efforts basis.

We don't guarantee that a particular design will increase the value of a property, that a design will produce a specific commercial or financial result, that recommended products will remain available indefinitely, that third-party suppliers will perform without delay or defect, or that a Project will finish within an estimated timeframe where circumstances outside our reasonable control get in the way.

Our design recommendations are based on the information, requirements, preferences, and conditions we know about at the time we make them.

27. Limitation of Liability

To the maximum extent the law allows, we're not liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the Services. Where legally permissible, this includes loss of profits, business opportunities, anticipated savings, goodwill, or other economic losses.

Our total liability for a particular Project is, to the maximum extent the law allows, limited to the amount you actually paid us for the specific Services that gave rise to the claim.

Nothing in these Terms excludes or limits liability that can't lawfully be excluded or limited under applicable law.

28. Indemnification

To the extent the law allows, you agree to indemnify and hold harmless RoyalGlo Designs LLC, along with its directors, officers, employees, consultants, agents, and representatives, from claims, losses, liabilities, costs, and reasonable legal expenses arising from your breach of these Terms, unlawful conduct, materials you've supplied that infringe third-party rights, false or misleading information you've supplied, unauthorised use of our intellectual property, or claims arising from your use or modification of the completed design outside the agreed scope.

29. Force Majeure

We're not liable for delays or failures to perform our obligations where these result from circumstances beyond our reasonable control — natural disasters, fire, flood, war, terrorism, civil unrest, government action, epidemics or pandemics, labour disputes, power failures, internet or telecommunications failures, transportation disruptions, material shortages, supplier failures, or other circumstances outside our control.

30. Availability of Services

We reserve the right to modify, suspend, discontinue, or change any Service, product offering, design package, pricing, or website feature. Where a change materially affects an existing Project, we'll communicate it to you where reasonably practicable.

31. Termination

Either party may terminate a Project in accordance with the applicable Project agreement.

We may suspend or terminate Services if you fail to make required payments, materially breach these Terms, provide materially false or misleading information, engage in abusive, threatening, fraudulent, or unlawful conduct, or otherwise prevent us from reasonably performing the Services.

Termination doesn't affect rights and obligations that accrued beforehand. Provisions relating to intellectual property, confidentiality, payment obligations, indemnification, limitation of liability, dispute resolution, and anything else meant by its nature to survive termination will remain effective.

32. Client Withdrawal

You can withdraw from a Project by giving us written notice. Withdrawal is subject to the terms of the applicable Project agreement and any outstanding payment obligations, and you'll remain responsible for fees, expenses, materials, procurement commitments, and other obligations incurred before the effective date of termination.

33. Representations and Warranties

By engaging us, you're confirming that all information you've given us is accurate and complete, that you have the authority to engage RoyalGlo Designs, that you own or have permission to use all materials you've supplied, that your instructions don't knowingly violate applicable laws, that you'll comply with these Terms, and — where you're acting on behalf of a company, organisation, property owner, or other entity — that you have the authority to do so.

34. Feedback and Suggestions

Any feedback, suggestions, recommendations, or ideas you share with us about our Services may be used to improve our business, processes, products, and Services. Sharing them doesn't entitle you to compensation unless we've agreed otherwise in writing.

35. Analytics and Business Information

We may collect and analyse non-personally identifiable information about our Services, Projects, website usage, customer preferences, operational performance, and business activities, and use aggregated or anonymised information for business analysis, service improvement, planning, marketing, and development — as long as it doesn't unlawfully identify you or disclose confidential information.

36. Intellectual Property Infringement

If you believe material we've published infringes your intellectual property rights, please send us written notice identifying the right allegedly infringed, the material in question, where it's located, your contact information, the basis for your claim, and confirmation that the information you've provided is accurate.

We may investigate and, where appropriate, remove or restrict access to the material in question.

37. No Professional Construction or Engineering Warranty

Unless we've expressly agreed otherwise in writing, our Services are primarily design and interior design consultancy. Please don't treat our design drawings or recommendations as structural engineering, architectural, electrical, mechanical, plumbing, quantity surveying, or other specialist professional certification. Where specialist certification or approval is needed, you may need to engage the appropriate qualified professional.

38. Governing Law and Jurisdiction

These Terms are governed by and interpreted under the laws applicable to RoyalGlo Designs LLC and the jurisdiction in which the Company is legally registered, unless a specific Project agreement says otherwise.

If a dispute comes up, we'll first try to resolve it through good-faith negotiation. If that doesn't work, it may be referred to the courts or another dispute-resolution mechanism with competent jurisdiction.

39. Severability

If any provision of these Terms turns out to be invalid, unlawful, or unenforceable, that provision will be severed or modified to the extent necessary, without affecting the validity and enforceability of everything else.

40. Entire Agreement

Together with the applicable quotation, proposal, scope of work, invoice, Project agreement, Privacy Policy, and any other policies expressly incorporated into our relationship, these Terms make up the entire agreement between us regarding the Services.

They supersede prior discussions, representations, communications, or understandings on the same subject, except where expressly incorporated into the applicable Project agreement.

41. Amendments

We may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or operational needs. Updated Terms take effect once published, or on whatever date is stated in them.

For existing Projects, any amendment that materially changes the contractual rights or obligations of either party will, where appropriate, be subject to the applicable Project agreement and applicable law.

42. Acknowledgement and Acceptance

By accessing our website, submitting an enquiry, requesting a consultation, approving a quotation, making a payment, signing a Project agreement, or engaging RoyalGlo Designs in any way, you're confirming that you've read, understood, and agreed to these Terms.

You're also confirming that you understand the scope of the Services, your payment obligations, our intellectual property rights, our cancellation and refund policies, and the limitations of liability set out here, and that you agree to comply with these Terms.

43. Contact Information

RoyalGlo Designs LLC

Registered Office: Silver Spring, Maryland, USA

Email: info@royalglodesigns.com

Telephone: +1 301.664.0075

Website: https://royalglodesigns.com/

© RoyalGlo Designs LLC. All rights reserved.